Spooler Subsystem error - How to fix it
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You can't add a printer and also you obtain printer spooler error messages in Windows XP
View goods that this write-up applies to.
System Tip
This post applies to a different version of Windows than the one you might be using. Content on this article may not be relevant to you.Visit the Windows 7 Answer Middle

This write-up was previously printed below Q324757
To continue getting safety updates for Windows, be certain you are running Windows XP with Service Pack 3 (SP3). For a lot more information, refer to this Microsoft web page: Assistance is ending for some versions of Windows (http://windows.microsoft.com/en-us/windows/help/end-support-windows-xp-sp2-windows-vista-without-service-packs)
This article applies to a prior version of Windows. To repair
printing errors and problems in Windows Vista click here.

This write-up applies to a prior model of Windows. To repair
printing errors and issues in Windows Vista click here.

On This PageSYMPTOMS
Trigger
Fix it for me
Allow me repair it myself
Turn off Lexmark print service
Start pc in safe mode
Now delete spool printer and driver files
Next, edit the registry
Initial, get rid of Windows NT subkeys
Second, eliminate registry entries for printer drivers
Third, eliminate registry entries for default print monitors
Now confirm the print spooler service is operating
Lastly, add a printer and print a check page
State-of-the-art troubleshooting actions
Did this fix the dilemma?
Extra Information and facts
Increasemay well knowledge any in the following signs on your Windows XP-based comput...You might encounter any from the following indicators on your Windows XP-based pc:
Right after you begin your personal computer, you may well obtain the following error message:
Spooler subsystem app has encountered a issue and requirements to close.
Whenever you attempt to begin the Print Spooler service, you may well receive the following error message:
Spooler subsystem app has encountered a problem and requirements to near.
When you try to quit the Print Spooler service, you could obtain the following error message:
Spooler subsystem app has encountered a dilemma and requirements to shut.
When you click Start, after which click Printers and Faxes, you could receive the following error message:
Spooler subsystem app has encountered a problem and requirements to near.
Whenever you click Start, after which click Printers and Faxes to try to watch your printers, no printers appear. This issue may occur even in case you have a printer installed.
Whenever you click Add a printer, or whenever you try to print, you may well receive the following error message and can not add a printer:
Operation couldn't be completed.

CAUSEThis issue may happen if a third-party printer driver or even a third-party service th...This issue might occur if a third-party printer driver or a third-party service that's installed prevents you from including printers, or if the third-party printer driver or the third-party service affects the functionality of a newly installed printer.

For example, this problem may possibly occur if the Lexmark print service (LexBce Server service) is installed and is working in your pc before you attempt to add another printer.

To get us fix this issue for you, visit the "Fix it for me" part. When you would rather repair this dilemma your self, visit the "Let me repair it myself" section.

Repair it for meTo fix this issue automatically, click the Fix this problem hyperlink. Then click R...To repair this issue instantly, click the Fix this dilemma hyperlink. Then click Run now on the Printing troubles and printing errors troubleshooter, and follow the actions on this wizard.

Repair this difficulty
Microsoft Automated Troubleshooting Companies: Printing issues and printing errors

Note this wizard may be in English only; on the other hand, the automatic fix also functions for other language versions of Windows.

Note if you're not to the pc that has the dilemma, conserve the Fix it solution to a flash drive or even a CD and then run it on the pc that has the difficulty.

Now visit the "Did this fix the issue?" section.

Allow me fix it myselfImportant This area, technique, or job contains steps that let you know how to modi...Significant This segment, method, or job contains actions that let you know how to modify the registry. Nonetheless, serious complications may well occur in case you modify the registry incorrectly. For that reason, be sure that you stick to these actions cautiously. For added safety, again up the registry just before you modify it. Then, you may restore the registry if a dilemma happens. For additional info about how to back again up and restore the registry, click the following article number to watch the article inside the Microsoft Understanding Base:
322756 (http://support.microsoft.com/kb/322756/ ) How to back again up and restore the registry in Windows
Should you have a Lexmark printer installed, start using the "Turn off Lexmark print service" area after which, if it's necessary, comply with the remaining steps within the purchase offered to resolve this issue. When you don't possess a Lexmark printer installed, go to the "Start personal computer in safe mode" section, and then adhere to the remaining actions in the order during which they're offered to resolve this issue. You could possibly find it less difficult to observe the actions if you print this article 1st.

Turn off Lexmark print service
If the Lexmark print service is installed on your computer, turn off the LexBce Server service. To do this, stick to these actions:
Click Begin, right-click My Pc, after which click Manage.
Develop Services and Programs, after which click Solutions.
Within the particulars pane, right-click LexBce Server, and then click Properties.
On the Common tab in the Startup kind checklist, click Disabled.
Below Service status, click Quit, after which click Ok.
Right-click the Print Spooler service, after which click Start (if it really is stopped).
Exit Computer Management.
Check regardless of whether the problem is resolved. If the issue is resolved, you don't have to stick to the remaining steps. If the problem is not resolved, visit the "Start pc in secure mode" area, after which abide by the remaining actions.

Begin computer in secure mode
Begin the computer in secure mode so that it is possible to remove spool files. To do this, adhere to these actions:
Restart your pc and start pressing the F8 key on your keyboard. On the pc that is configured to begin several operating techniques, you'll be able to press the F8 critical once the Boot menu appears.
Select Secure Mode once the Windows Advanced Alternatives menu appears, and then press ENTER.
If the Boot menu appears once more and you are prompted to select the operating program around the personal computer, use the arrow keys to choose the operating system, after which press ENTER.

Note For more info about how you can start your computer in secure mode, click Start, click Help and Assistance, sort secure mode in the Search box, press the ENTER critical, after which click the Begin Windows in secure mode topic.

Now delete spool printer and driver files
In secure mode, delete the spool printer and driver files. To do this, begin Microsoft Windows Explorer, after which delete all the files along with the folders inside the following two folders (exactly where C: is the drive exactly where you've got Windows XP installed):
C:\Windows\System32\Spool\Printers
C:\Windows\System32\Spool\Drivers\w32x86

Next, edit the registry
Warning Severe issues might occur in case you modify the registry incorrectly by utilizing Registry Editor or by utilizing an additional approach. These complications could need which you reinstall the operating method. Microsoft can not assure that these problems might be solved. Modify the registry at your personal possibility.
1st, eliminate Windows NT subkeys
Remove the probably problematic registry entries for Windows NT x86 service subkeys. These may possibly are actually installed by third-party printer setup programs and might be interfering using the print spool service. Use the following actions to keep the drivers, print spools, and registry entries that came with Windows in your pc and remove all others that may be leading to problems.
Start Registry Editor. To do this, click Start, click Run, type regedit within the Open box, and then click Okay.
Find and broaden the following registry critical:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86
Watch the listing of subkeys (subfolders). There ought to only be the following subkeys:
Drivers
Print Processors
If you'll find any subkeys other than the subkeys that are listed in step 2, comply with these steps:
On the File menu, click Export.
Within the File Identify box, sort the identify that you want to make use of for this essential, for instance WindowsNTx86regkey, after which click Save.

NoteYou can use this backup on the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86 registry important to restore the key in case you knowledge any problems after you total this procedure.
Delete all the subkeys apart from the subkeys that are listed in step two. To complete this, right-click each subkey that's not around the record, after which click Delete. Click Yes when you are prompted to confirm the deletion.
2nd, get rid of registry entries for printer drivers
Remove the possibly problematic printer driver subkeys, which might be interfering with the printer you want to use. These could possibly happen to be installed by third-party printer setup programs. Use the following actions to maintain the printer driver and registry entries that came with Windows on your computer and remove all other people that might be resulting in problems.
Start Registry Editor if it is not open. To do this, click Begin, click Run, sort regedit in the Open box, after which click Okay.
Find and then expand the following registry critical:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers
The registry entries for the printer drivers which are installed on the computer are saved in the Version-x subkey or subkeys, where x is a number (generally two or 3).
Export the Version-x subkey or subkeys. To complete this, comply with these steps:
To the File menu, click Export.
Inside the File Identify box, sort the identify that you would like to use for this crucial, for instance print driver, after which click Save.
Broaden the Version-x subkey or subkeys, and then delete the printer driver entries. To complete this, right-click each printer driver subkey, after which click Delete. Click Yes whenever you are prompted to affirm the deletion.
3rd, get rid of registry entries for default print monitors
Remove the probably problematic print keep track of subkeys, which may be interfering using the printer you want to make use of. These might are installed by third-party printer setup programs. Use the following steps to maintain the print monitors and registry entries that came with Windows and remove all others that could be causing issues.
Begin Registry Editor if it's not open. To do this, click Start, click Run, type regedit in the Open box, and then click Ok.
Find after which expand the following registry essential:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors
See the list of subkeys. There ought to only be the following subkeys for that default print monitors:
BJ Language Keep track of
Community Port
PJL Language Monitor
Common TCP/IP Port
USB Keep track of
If you'll find any subkeys apart from the subkeys which are listed in step 1, observe these steps:
Around the File menu, click Export.
In the File Identify box, sort the name that you would like to use for this critical, such as MonitorsRegkey, after which click Conserve.

NoteYou can use this backup of your HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors registry critical to restore the important thing should you expertise any problems after you complete this procedure.
Delete all the subkeys other than the subkeys that are listed in step 2. To complete this, right-click every subkey that is not on the list, after which click Delete. Click Yes when you are prompted to affirm the deletion.
Exit Registry Editor.
If you have a printer connected towards the personal computer, disconnect the printer cable through the computer, after which restart the pc.

Now verify that the print spooler service is working
Verify that the print spooler service is running. To do this, stick to these steps:
Click Begin, right-click My Pc, and then click Handle.
Expand Solutions and Applications, after which click Services.
In the particulars pane, right-click the Print Spooler service, and then click Begin (if it is stopped).
Exit Pc Management.
In case you can't begin the Print Spooler service, adhere to the steps inside the following Microsoft Knowledge Base post to start the Print Spooler service:
919750 (http://support.microsoft.com/kb/919750/ ) You knowledge troubles printing, viewing printer icons, and adding printers, the Print Spooler service does not operate properly, and also you receive print-related error messages on the Windows XP-based computer

Ultimately, add a printer and print a check page
In case you have a printer attached, reconnect the printer cable to the pc, install the printer by including it on the computer via the Add Printer Wizard, after which attempt to print a test page. To set up the printer you want, stick to these actions:
Click Start, and then click Printers and Faxes.
Click Add a printer. The Add Printer Wizard starts.
Comply with the directions inside the Add Printer Wizard to set up the printer that you want.
Print a test page to be sure that you can print.
Should you nevertheless can't print or if you're nevertheless obtaining print spool mistakes, visit the "Did this fix the issue?" section.

Innovative troubleshooting stepsWarning Severe difficulties might occur should you modify the registry incorrectly by u...Warning Serious issues might occur in the event you modify the registry incorrectly by using Registry Editor or by using another technique. These complications may possibly need that you simply reinstall the operating method. Microsoft can not ensure that these complications can be solved. Modify the registry at your own chance.

The following actions are actually verified to correct the dilemma exactly where the Print Spooler service does not start and also you obtain RPC mistakes when Lexmark printer drivers are installed to the personal computer.

There could be cases in which the Print Spooler service does not begin right after you turn off the LexBce Server service and remove the Lexmark printer drivers. This problem could occur if the Print Spooler service depends on the LexBce Server service. To get rid of the dependency, and to create the Print Spooler service depend only to the remote procedure call (RPC) service, adhere to these actions:
Begin Registry Editor. To do this, click Begin, click Run, kind regedit inside the Open box, and then click Ok.
Delete the LexBce Server service. To complete this, delete the following registry crucial:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LexBces
Make sure the Print Spooler service is only dependent on the RPC service. To do this, observe these steps:
Locate and then click the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Spooler
Inside the particulars pane, if the DependOnService value exhibits values of RPCSS and LexBce, right-click DependOnService, and then click Modify.
Within the Value data box, delete LexBce, after which click Ok.
Exit Registry Editor.
Restart the Print Spooler service. To complete this, abide by these steps:
Click Begin, click Run, sort net cease spooler inside the Open box, and then click Okay.
Click Start, click Run, kind net begin spooler inside the Open box, and then click Okay.
Check whether or not the issue is resolved. If the issue is not resolved, visit "Did this repair the difficulty?" segment.

Did this repair the issue?Test whether or not the issue is fixed. If the dilemma is fixed, you are finished wi...Examine whether or not the difficulty is fixed. If the dilemma is fixed, you might be finished with this write-up. If these approaches didn't do the job for you personally, it is possible to use the Microsoft Consumer Assistance Providers Web website to find other solutions for your difficulty. Solutions the Microsoft Consumer Support Providers Internet internet sites offer include the following:
Searchable Knowledge Base (http://support.microsoft.com/search/?adv=1) : Search technical assistance info and self-help resources for Microsoft products.
Solution Centers (http://support.microsoft.com/select/?target=hub) : View product-specific frequently asked questions and support highlights.
Microsoft Customer Assistance Newsgroups (http://www.microsoft.com/communities/newsgroups/default.mspx) : Get in touch with counterparts, peers, and Microsoft Most Valuable Professionals (MVPs).
Other Assistance Options (http://support.microsoft.com/default.aspx?pr=csshome) : Use the Web to ask a query, get in touch with Microsoft Client Assistance Solutions, or present feedback.
If the issue isn't fixed, you may get in touch with assistance (http://support.microsoft.com/contactus) .

Far more INFORMATIONFor far more info about how to troubleshoot printing difficulties in Windows XP,...For far more facts about how you can troubleshoot printing troubles in Windows XP, click the following article numbers to watch the content inside the Microsoft Knowledge Base:
314085 (http://support.microsoft.com/kb/314085/ ) Innovative troubleshooting for whenever you cannot print in Windows XP
The third-party goods that this article discusses are manufactured by businesses which are independent of Microsoft. Microsoft helps make no warranty, implied or otherwise, concerning the performance or reliability of these goods.

For troubleshooting steps and an automatic repair for widespread printer issues in Windows, please see the following Microsoft web page:

Troubleshooter: Printer difficulties in Windows (http://windows.microsoft.com/en-US/windows/help/printer-problems-in-windows)

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APPLIES TO
Microsoft Windows XP Professional
Microsoft Windows XP House Edition

Key phrases: kbfixme kbtshoot kbresolve kbregistry kb3rdparty kbenv kbprint kbdriver kberrmsg kbprb kbmatsfixme KB324757

You can't print and also you obtain the error message "Spooler subsystem app has encountered a dilemma and requirements to close"
Watch products that this article applies to.
Method Tip
This post applies to a distinct edition of Windows than the one you are using. Content material on this write-up may not be relevant to you.Go to the Windows 7 Solution Center

To continue receiving security updates for Windows, be certain you're running Windows XP with Service Pack 3 (SP3). For far more info, refer to this Microsoft web page: Assistance is ending for some versions of Windows (http://windows.microsoft.com/en-us/windows/help/end-support-windows-xp-sp2-windows-vista-without-service-packs)
On This PageSYMPTOMS
Trigger
RESOLUTION
Step one: Begin the personal computer in safe mode
Step two: Delete the spool printer and driver files
Step three: Edit the registry
1st, eliminate the Windows NT subkeys
Second, get rid of registry entries for the default print monitors
Step four: Install the printer and print a check page
Next Steps
A lot more Info
Broadenattempt to begin or quit the Print Spooler service, or when you click Start...When you try to start or quit the Print Spooler service, or when you click Begin and then click Printers and Faxes, you may perhaps receive the following error message:
Spooler subsystem app has encountered a problem and needs to shut.
Whenever you attempt to print, you receive the following error message:
Operation cannot be completed.

CAUSEThis problem may well happen if a third-party printer driver or service affects the func...This issue could occur if a third-party printer driver or service impacts the functionality of a newly installed printer.

For example, this issue could possibly happen if the Lexmark custom printer driver (LexBce) is installed on your computer when you add an additional printer.

RESOLUTIONTo resolve this issue, comply with the actions presented. You may come across it simpler to fol...To resolve this issue, comply with the steps introduced. You may possibly locate it less difficult to observe the steps when you print this article initial.

Significant This section, approach, or job contains actions that tell you how to modify the registry. Nonetheless, serious complications might happen in case you modify the registry incorrectly. As a result, make certain that you simply follow these steps very carefully. For additional protection, again up the registry just before you modify it. Then, you can restore the registry if a issue occurs. For far more details about how you can back up and restore the registry, click the following post number to view the post within the Microsoft Knowledge Base:
322756 (http://support.microsoft.com/kb/322756/ ) How you can again up and restore the registry in Windows

Step 1: Begin the personal computer in safe mode
Begin the pc in safe mode to be able to get rid of spool files. To complete this, adhere to these steps:
Restart your personal computer and press the F8 critical repeatedly while the pc is starting. On a personal computer that is configured to run numerous operating methods, press the F8 essential once the Boot menu seems.
Choose Safe Mode when the Windows Advanced Alternatives menu seems, after which press ENTER.
If the Boot menu appears again and you're prompted to select an operating system, use the arrow keys to choose the operating system, after which press ENTER.

Note For a lot more facts about the best way to start your personal computer in safe mode, click Start, click Assist and Assistance, sort secure mode within the Search box, press ENTER, and then click the Begin Windows in secure mode topic.

Step two: Delete the spool printer and driver files
In safe mode, delete the spool printer and driver files. To complete this, start Microsoft Windows Explorer, after which delete all the files and also the folders inside the following two folders (exactly where C: will be the drive where Windows XP is installed):
C:\Windows\System32\Spool\Printers
C:\Windows\System32\Spool\Drivers\w32x86

Step 3: Edit the registry
Warning Serious troubles might happen in the event you modify the registry incorrectly by making use of Registry Editor or by making use of yet another technique. These issues may possibly need that you simply reinstall the operating system. Microsoft cannot guarantee that these complications could be solved. Modify the registry at your personal threat.
First, remove the Windows NT subkeys
Eliminate the potentially problematic registry entries for Windows NT x86 service subkeys. These could possibly happen to be installed by third-party printer setup programs and might be interfering with the print spool service. Stick to these steps to keep the drivers, print spools, and registry entries that had been included with Windows and to remove all other drivers, print spools, and registry entries that could be creating problems.
Start Registry Editor. To do this, click Start, click Run, type regedit in the Open box, after which click Ok.
Locate and broaden the following registry critical to watch the list of subkeys (subfolders):
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86
In the subkey listing, there need to only be the following subkeys:
Drivers
Print Processors
If you can find any subkeys besides the subkeys which are listed in step 2, adhere to these steps:
To the File menu, click Export.
Inside the File Title box, kind the name that you want to use for this key, for example WindowsNTx86regkey, and then click Save.

You may use this backup from the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86 registry essential to restore the important thing if you experience any issues following you complete this process.
Delete all the subkeys aside from the subkeys which are listed in step 2. To do this, right-click each subkey that's not displayed on the list, after which click Delete. Click Yes whenever you are prompted to verify the deletion.
2nd, get rid of registry entries for your default print monitors
Eliminate the probably problematic print monitor subkeys that may be interfering with the printer that you would like to make use of. These could have been installed by third-party printer setup programs. Abide by these steps to maintain the print monitors and registry entries that were included with Windows and also to get rid of all other print monitors and registry entries that could be causing issues.
Start Registry Editor if it is not by now open. To complete this, click Begin, click Run, sort regedit within the Open box, after which click Okay.
Locate and then expand the following registry critical to see the list of subkeys:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors
In the listing of subkeys, there must only be the following subkeys for your default print monitors:
BJ Language Keep track of
Native Port
PJL Language Keep track of
Common TCP/IP Port
USB Monitor
If you will discover any subkeys aside from the subkeys that are listed in step two, follow these steps:
On the File menu, click Export.
Inside the File Identify box, kind the title that you would like to make use of for this important, for instance Monitorsx86regkey, after which click Conserve.
You are able to use this backup with the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors registry crucial to restore the important thing if you knowledge any issues right after you complete this procedure.
Delete all the subkeys besides the subkeys that are listed in step 2. To complete this, right-click each subkey that's not shown on the listing, after which click Delete. Click Yes whenever you are prompted to confirm the deletion.
Exit Registry Editor.
If a printer is attached to your computer, disconnect the printer cable from your pc, and then restart the computer.

Step 4: Set up the printer and print a test page
Reconnect the printer cable towards the pc, install the printer based on the manufacturer's instructions, after which attempt to print a check page.

If you even now cannot print, or if you're even now getting the spool error, go to the "Next Steps" part.

Next STEPSIf these strategies did not get the job done for you personally, you may use the Microsoft Client Suppor...If these methods did not function for you personally, you'll be able to use the Microsoft Client Support Providers Internet internet site to locate other solutions for your difficulty. Some solutions that the Microsoft Customer Assistance Services Web web sites supply contain the following:
Searchable Knowledge Base (http://support.microsoft.com/search/?adv=1) : Search technical assistance details and self-help instruments for Microsoft goods.
Solution Centers (http://support.microsoft.com/select/?target=hub) : See product-specific regularly asked questions and assistance highlights.
Microsoft Consumer Support Newsgroups (http://www.microsoft.com/communities/newsgroups/default.mspx) : Get in touch with counterparts, peers, and Microsoft Most Useful Professionals (MVPs).
Other Assistance Choices (http://support.microsoft.com/default.aspx?pr=csshome) : Use the Internet to ask a query, contact Microsoft Customer Support Solutions, or supply feedback.
If you carry on to have problems, you might need to contact Support:
http://support.microsoft.com/contactus (http://support.microsoft.com/contactus)

More INFORMATIONMicrosoft provides third-party contact details to assist you find technical su...Microsoft supplies third-party contact information and facts to help you find technical assistance. This get in touch with info may alter without notice. Microsoft doesn't guarantee the accuracy of this third-party get in touch with details.
The third-party goods that are discussed in this write-up are produced by providers which are independent of Microsoft. Microsoft tends to make no warranty, implied or otherwise, regarding the performance or reliability of these goods.

For troubleshooting steps and an automatic fix for frequent printer issues in Windows, please see the following Microsoft web page:

Troubleshooter: Printer troubles in Windows (http://windows.microsoft.com/en-US/windows/help/printer-problems-in-windows)

Note This is a "FAST PUBLISH" article created straight from within the Microsoft assistance organization. The data contained herein is provided as-is in response to emerging issues. As a end result of the speed in generating it obtainable, the materials could include typographical mistakes and might be revised at any time without discover. See Terms of Use (http://go.microsoft.com/fwlink/?LinkId=151500) for other considerations.

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APPLIES TO
Microsoft Windows XP Property Edition
Microsoft Windows XP Expert

Keywords: kberrmsg kbprb KB810894